Refund policy

Shipping:

For our shipping we use Direct Freight Express. Standard Shipping takes 2 to 8 business days.

Return of Goods / Cancellation Policy:

Except in accordance with clause 6 hereof, no goods shall be returned without prior written consent of seller and where goods are returned without such consent, the same shall be returned to the buyer at buyer’s expense.
Manner of return
Unless otherwise agreed by seller, all returns should be made via the authorized sellers transport making the initial delivery and all returned goods must be accompanied by an itemized credit claim signed by an officer /employee of the buyer stating the reason for the return goods unless relevant invoice number (s) are quoted if any returned goods are damaged or destroyed on or prior to return sellers warehouse.

(a) All costs involved with wheels, tyres or accessories returned to the seller shall be the sole burden of the buyer unless otherwise agreed upon by the seller. Returned goods must have a freight fee paid for prior to being returned. Any goods returned without consent of the seller shall be kept in the sellers possession with no action taken until freight fees have been paid for. Any goods not accepted by the buyer from the courier may incur further delivery fees in accordance with courier resending fees.

(b) Wheels/Rims that have been fitted with tyres will not be accepted for return

(c) Wheels will not be accepted for return unless in original packaging

(d) Tyres will not be accepted for return if they have been mounted to wheels

(e) 25% restocking fee applies on all orders cancelled by customer.

(f) If wheels have been driven on we cannot accept a refund as new wheels and tyres. A less amount may be offered if refund is agreed to. Also shipping costs will be paid to prior by the customer. The customer will have to wrap the wheels correctly to comply so there is no damage.

(g) If wheels have been modified or painted in any way shape or form they will be rejected and not be able for a refund or swap.

(h) All returns must be made within 14-days from purchase via our Return Procedure with a valid form, please send us an email to info@tyremagic.com.au with your request.

(i) The buyer must cover shipping (both ways) and restocking fees if items are accepted for return.

10. Wheel Appearance
All images displayed on this website are for illustration purposes only. Actual product may vary slightly in terms of shade of colour, PCD (bolt pattern), number of pcd bolt holes, dish or lip width and Concave Angle/Depth to name a few. The image shown is supplied by the manufacturers and the wheels may vary due to sizes and pcd bolt holes. To make sue what the exact wheel looks like please contact us with the size of the wheel and model so we can supply you with the exact look of the wheel chosen based on size and pcd holes. If there is another option that we can supply and is the discretion of the customer service agent we may swap the wheel and all freight costs and wrapping must be paid by the customer at a coast price basis.

11. Wheels Care Instructions
Always clean chrome or painted wheels with mild soap and water after each use. Failure to do so could lead to paint/chrome being damaged. Do not use any harsh chemicals, detergents or polishing compound that contains abrasives on chrome or painted wheels.
Using these types of products can cause permanent damage to your wheels and will void your warranty! Remember to run cool water on wheels before cleaning or let wheels cool off themselves failure to cool wheels before cleaning can caused discoloration. Automatic car washes are not recommended.

You can always contact us for any return question at info@tyremagic.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tyremagic.com.au.